Cancellation Policy

Fuel Crisis Booking & Cancellation Policy

Effective Date: April 7, 2026

1. Policy Overview

At Culgoa Point Beach Resort we understand that the ongoing national fuel crisis and rising diesel prices (exceeding $3.00/L) may create uncertainty for our guests. However, to ensure the continued viability of our operations and staffing, our standard cancellation terms remain firm.

2. Firm Cancellation Terms

Standard cancellation fees apply to all bookings. Personal concerns regarding fuel costs, limited local fuel availability, or general travel “discomfort” due to the crisis do not qualify for a waiver of cancellation fees or a penalty-free refund.

3. Exceptional Circumstances

We recognise that government-mandated restrictions are beyond the control of our guests. Culgoa Point Beach Resort  will offer a full credit note or penalty-free reschedule only in the event of the following official government actions:

• Government-Mandated Lockdowns: If the Queensland or Australian Government implements stay-at-home orders or travel bans that physically prevent you from reaching the Sunshine Coast.
• Fuel Rationing: If the Australian Government officially escalates the “National Fuel Security Plan” to include mandatory rationing (e.g., “Level 4” restrictions) that legally restricts your ability to purchase fuel for your journey.

4. Guest Responsibilities

• Travel Planning: Guests are encouraged to monitor fuel availability via the Fuel Supply Taskforce updates.
• Public Transport: As the government is currently encouraging the use of public transport to conserve regional supply, a lack of private vehicle fuel is not considered a valid reason for a free cancellation if public transport (bus/rail) remains operational.
• Travel Insurance: We strongly recommend all guests hold comprehensive travel insurance. Please check with your provider to see if “Fuel Crisis” or “Force Majeure” events are covered under your specific policy.

5. Management Discretion

Any requests for cancellations outside of Section 3 will be handled on a case-by-case basis at the absolute discretion of management. No refunds will be issued for “no-shows” or early departures due to fuel anxiety.

1 Night’s Accommodation Is Required At The Time Of Booking And Will Be Charged To The Credit Card Supplied At The Time. Full Payment Is Required 7 Days Prior To Check In If The Booking Is Cancelled Within 7 Days Of Arrival You Will Be Charged For The Full Stay. There Is No Refund For Departing Earlier Than The Booked Dates.

Bookings Cancelled Within 21 Days Of Arrival Will Be Charged 1 Nights Accommodation. Bookings Cancelled Within 7 Days Of Arrival Will Be Charged For The Full Stay. There Is No Refund For Departing Earlier Than The Booked Dates. Note: There Is A 7-Night Minimum Stay Policy For School Holiday Periods.

A Non-Refundable Deposit Of 1 Nights Accommodation Is Due At The Time Of Booking. Bookings Cancelled Within 21 Days Of Arrival Will Be Charged For The Full Stay. There Is No Refund For Departing Earlier Than The Booked Dates. Note: There Is A 7-Night Minimum Stay Policy For School Holiday Periods. 5 Night Minimum Over Noosa Triathlon.

Please Refer To The Individual Agent To Cancel The Policy. Any Changes Also Need To Be Made Directly With The Agent.

A Refundable Deposit Of 1 Nights Accommodation Is Required At The Time Of Booking. If Full Payment Is Not Received Within The Terms Set For Your Booking Season Then The Property Reserves The Right To Cancel Your Booking. No Refunds For Deposits Paid Will Be Issued If Your Booking Is Cancelled Due To Lack Of Payment.

We reserve the right to reject/refuse Bookings from school leavers and/or University leavers / students from mid / late November – early December, as we do not have policies, procedures or resources to meet the unique needs of those attending the annual ‘Schoolies’ Event / Festival.

Culgoa Point Beach Resort does not seek ‘Schoolie’ bookings and if on check-in persons holding a booking are found to be attending or participating in the ‘Schoolies’ Event / Festival they WILL NOT be checked-in to any accommodation and NO REFUNDS will be given. If you are attending this annual event please contact the event organisers who will be able to assist with your accommodation requirements.